About the Job
Customer Service Representatives are responsible for fielding calls from existing customers and servicing existing accounts. As a customer service professional, you receive inbound phone and mail inquiries and requests from our customers. Your goal each day is to ensure each interaction you have with customers results in a positive experience and an accurate work product.
Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
Respond to basic questions from customers.
Prepare correspondence and other documents as needed.
Ensure that transactions are completed accurately and within established time standards.
Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
Efficiently utilizes resources to provide accurate and timely information and guidance to customers.
Effectively operates systems and applications including computer desktop, Microsoft Outlook, phone systems and the internet.
Maintain regular and punctual attendance.
Perform other duties as requested by management. Hours: 8-5 M-Th and 8-2:30 Fri
Minimum Education: High School degree or equivalent training or experience in a business-related field, or a minimum of 6 months related work experience is required.
Minimum Experience: Prior customer service experience preferred.
Knowledge: Ability to review, record and organize written data from a variety of sources. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Ability to maintain confidentiality of customer and company information. Must be able to type a minimum of 25 WPM. Successful completion of Proficiency Assessments. Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired.
Interpersonal Skills: Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.