Customer Service Rep/Project Manager

We are seeking a highly organized, self-managed, and detail-oriented Customer Service Representative/Project Manager to serve as a key connection between our clients, office team, and field technicians. This position is vital to the efficient operation of the company and requires excellent communication, organization, and problem-solving skills.
Key Responsibilities
Coordinate technician schedules and manage the company job board to ensure efficient job completion.
Serve as the primary point of contact for clients regarding scheduling, quotes, job updates, and service information.
Communicate professionally and thoroughly with clients, technicians, and internal teams.
Import and review daily work reports from GoFormz.
Interpret work reports and determine billable vs. non-billable hours.
Convert field reports into clear client and internal communications.
Perform data entry, reporting, and general Excel functions.
Manage email, calendars, and communication through Microsoft Outlook and Teams.
Identify scheduling or operational issues and prioritize tasks based on company needs.
Handle difficult or sensitive situations with professionalism and discretion.
Maintain organized digital and paper records.
Operate standard office equipment, including printers, scanners, fax machines, and other office technology.
Identify opportunities to improve efficiency using LEAN processes and continuous improvement principles. Ideal Candidate
The ideal candidate is dependable, proactive, highly organized, technologically proficient, and able to manage multiple priorities without constant supervision. They understand that professional, accurate, and timely communication is critical to both customer satisfaction and company operations.
This is a key operational position for someone who takes ownership, communicates effectively, and keeps people, information, and jobs moving efficiently.
Schedule is Monday to Friday 8:00am-5:00pm OT and weekends as needed. In Person.