Call Center Representative

As a Call center Representative, you will be responsible for fielding calls from existing customers and servicing existing accounts. As a call center professional, you receive inbound phone and mail inquiries and requests from our customers. Your goal each day is to ensure each interaction you have with our customers results in a positive experience and an accurate work product.

Essential Functions:
· Answer incoming telephone inquiries in a professional, accurate and comprehensive manner in accordance with Landmark Admin expectations.
· Respond to basic questions from insureds and agents.
· Prepare correspondence and other policy documents as needed.
· Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
· Efficiently utilizes resources to provide accurate and timely information and guidance to customers.
· Effectively operates systems and applications including computer desktop, Microsoft Outlook, phone systems and the internet.
· Maintain regular and punctual attendance.
· Perform other duties as requested by management. · Knowledge: Ability to review, record and organize written data from a variety of sources. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required. Interpersonal Skills: Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels. The call center is a large room with many cubicles, each with a telephone and computer. The Call Center representative will spend the majority of their shift sitting in their cubicle, talking on the telephone and typing on their computer. Hours: Monday to Thursday 8:00am-5:00pm; Friday 8:00am-2:30pm (as needed to 5:00pm)