About the Job
The Claim Processor will be responsible for recording new claims, investigating claims and paying claims due. As a customer service professional, he/she will also receive inbound phone and mail inquiries and requests from customers including funeral homes and beneficiaries. The Claim Processor’s goal each day is to ensure each customer interaction results in a positive experience and an accurate work product.
Hours: Monday to Thursday 8:00am-5:00pm; Friday 8:00am-2:30pm (as needed to 5:00pm)
Requirements
High School degree or equivalent training or experience in a business-related field, or a minimum of 6 months related work experience is required.
Prior customer service experience.
Proficiency with computers.
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.